Effective Date: 09/AUG/2025
Last Updated: 09/AUG/2025

At Owners Agency, we respect and protect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and property information you provide when creating an account, making a payment, or submitting an enquiry.

• Property Data: Details of properties you list or inquire about, including descriptions, images, and videos.

• Usage Information: Data about how you use our site (e.g., pages visited, time spent, and device/browser information).

• Payment Information: Processed securely via our payment gateway providers; we do not store your full payment card details.

 

2. How We Use Your Information

We use your information to:

• Provide and manage our property listing, rental, sales, and vendor advisory services.

• Process transactions and send confirmations.

• Connect vendors, buyers, landlords, and agents in accordance with your preferences.

• Send service-related updates, marketing offers, and educational content (you can opt out at any time).

• Improve our website functionality, user experience, and service delivery.

 

3. How We Share Your Information

We do not sell your personal information. We may share it only with:

• Service Providers: For payment processing, marketing, analytics, and hosting.

• Agents and Partners: Only with your consent or when required to deliver services (e.g., local buyer’s agents).

• Legal Compliance: If required by law, regulation, or legal process.

 

4. Cookies & Tracking

Our site uses cookies and similar technologies to improve your experience and analyze usage. You can manage or disable cookies in your browser settings.

 

5. Data Storage & Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

 

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.

• Request corrections or deletions.

• Withdraw consent for certain uses of your information.

• Opt out of marketing communications.

 

7. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those websites.

 

8. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Owners Agency
-80 Orcharrn Rd Lampton NSW 2305
-contactus@ownersagent.com.au
-1300 135 155